Customer Care

Customer Support

When a customer goes live with WiseFish, they are placed under the care of the WiseFish Support Department according to our Support and Enhancement Agreement (S & E). The WiseFish Support Team is dedicated to the ongoing support of customer's questions and issues.  We use a case management system to prioritize and track your issues and to keep you informed of progress.

The Support Team responds to issues within the hour and operates 9 to 9 (AST) each business day.

Software Lifecycle and Supported Versions

When you invest in a WiseFish solution, you invest in our product roadmap. As a Microsoft Dynamics NAV Gold Partner, we receive early access to all Microsoft products and develop our product lifecycle around the latest Dynamics NAV version as it becomes available. All software upgrades are provided through our S & E program. Customers receive continual product upgrades and enhancements as part of this investment, and we work closely with our customers to not only support their current version but to also formulate an ongoing upgrade plan to ensure they can take advantage of the latest product releases without causing undue disruption to their existing business processes.

Support Knowledge Database, Self-Help,Training, and FAQs

Another benefit to maintaining a Wisefish S&E contract is access to "Microsoft Customer Source", where you can retrieve targeted online training for Dynamics NAV, enquire about the latest product developments, participate in webinars, and take advantage of numerous self-help customer FAQs and support groups. Take a moment and explore what is offered: www.microsoft.com/dynamics/customersource.mspx

How to Contact the WiseFish Support Team

To submit a support incident to the WiseFish SupportTeam, you can email us at:   This email address is being protected from spambots. You need JavaScript enabled to view it. 
To escalate an unresolved support issue, please contact: 
Jon Heidar Palsson, Sales Director,  jThis email address is being protected from spambots. You need JavaScript enabled to view it. +354 545 3200.

Certified Partner

Microsoft Gold Certified Partner

Tablet and touch-optimized user experience lets you access company data and processes regardless of location or what device you choose to use. Personalized home pages let you view your most important business data and key performance indicators at a glance. Sophisticated color coding and live data alerts help users prioritize actions and stay productive.

Wisefish Seafood Software

  • Wisefish Dynamics NAV

    Dynamics NAV

    Fully integrated ERP for small
    and medium sized businesses

  • Wisefish Peripherals

    Peripherals

    Scales, scanners, labelling 
    and barcoding
  • Wisefish Fishing

    Fishing

    Complete catch recording 
    and quota management
  • Wisefish Production

    Production

    Production planning, 
    inventory control and costing
  • Wisefish Trade

    Trade

    Sales, Purchases, CRM, and Freight
  • Wisefish Quality

    Quality

    Full recall traceability and 
    quality monitoring